Connect with us

Business

How To Improve Out of Hours Customer Service

Published

on

Customers who make more of their purchases online have come to anticipate that the websites they use will be accessible to answer any questions they might have. You will be using Chat applications, email, or voicemail, unless your company has a requirement that individuals be available for customer assistance at all hours of the day.

image

Live

Live chat is not necessarily considered to be “live” for the purpose of human employees in your company communicating with clients. During the hours that your company is closed for business, the live chat will only use its frequently asked questions (FAQs) to provide answers to the most frequently asked questions, and it will also display a message informing users that the staff are offline and will respond to your question as soon as they come back online.

Some live chat applications make use of artificial intelligence (AI), which gives them the ability to comprehend inquiries and provide answers to them before the situation needs to be escalated to a real person. There is no question that live chat applications assist in the finalisation of sales. The app’s level of intelligence has a direct correlation to the conversion rate. On the other hand, due to the increasing use of AI and NLP in live chat apps, the price may become prohibitive for startups and smaller businesses. Do your research on the Best web chat for website.

Email

There is always the possibility of falling back on technology that is functional, such as voicemail and email. Both of these solutions are not nearly as antiquated as they may at first look, and if your clients are members of Generation X or the Boomer generation, they will use voicemail and email. As a result, email and voicemail take precedence over live chat as the preferred channel in certain business sectors.

Valid Email Address

By using a web form to receive site enquiries, you may ensure that you have a functioning email address.

Access to the Mailbox

Check to see if the mailbox may be accessed by more than one employee at a time. You will be shocked by the number of site visitors that reach out to you and anticipate a response within the next day and a half. Who will get in touch with your clients if just one of your employees has access to the mailbox and they are absent due to illness or vacation?

CAPTCHA

Put a stop to spam bots from filling out your web form by utilising CAPTCHA. Before a user is permitted to send the form to your mailbox, the CAPTCHA will perform a test and check that the user is an actual human being.

Google offers reCAPTCHA as a free service to its users. 

Final thoughts

Your clients have the ability to get in touch with your business at any time of the day and leave a message pertaining to any questions or concerns they may have. It is your responsibility to ensure that your company replies to these messages in a prompt way, typically within twenty-four hours.

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published.

Business

Tips For Utilising Technology To Leverage Your Business

Published

on

In the world of business, you must stay on top of your game, to keep competing and beating other companies in a similar sector as you. By continuously developing, you’ll not only see your profit margins increase, but you’ll also see your business grow from pillar to pillar – you may be able to upgrade your office space, increase employment opportunities, offer better promotions and more. 

One area of your business that you can often work on and develop to help yourself grow is the tech you use. Tech has never been so important, which is why it’s important you spend time prioritizing it, finding new ways to integrate it and better ways of using it. From the use of AI to 3d printing and using new applications, we look into useful tech for businesses. 

Applications 

We often laugh about it as there is an application for everything. For personal users, you can turn your lights on at home, check the weather, set your heating, open your car (even drive it), and send messages. As a business owner, you can use companies like powerapps services to connect all your data, and use collaborative tools such as Teams or calendar organiser apps to help your day be more efficient – anything is possible with an application. The question you have to ask yourself is whether there is a better application for your business to use than the one you are currently using. Apps are always being developed and improved, which is why it’s important to continuously upgrade your apps, helping your business operate more effectively. Utilise software such as hvac dispatch software which helps you find the right tech for the job- on every job. This can leverage your team skillset and identify the best tech for the job, giving you real-time updates as they happen.

AI (artificial intelligence)

By now you have probably heard of AI (artificial intelligence). It’s one of the biggest technological advancements we have had in years and everyone is starting to use it, in many ways. AI is very powerful, what AI does is simulate what a human can do but through machinery, essentially it is a human robot that is extremely intelligent. You can ask AI to design flyers for you, you can ask AI to support your SEO strategy, create a new website for you and more – with a quick Google, you’ll see a plethora of ways it can help. The benefits of AI range from saving time (AI is often instant), it can help you streamline your process and depending on your industry, it can be affordable. Every month something new is being launched within the AI space, so what is not possible now, may be in a month or two’s time – this is why it’s an exciting piece of tech. 

3d Printing 

Depending on your business, 3d printing may be something for you to consider. Something that properly launched a few years back, 3d printing is getting better and better, so much so that many businesses now rely on it as their main income source. 3d Printers allow you to design and produce products in the comfort of your own office space. You can create anything from shoe designs and phone cases to furniture items and eyewear, the possibilities are endless. By investing, you give yourself a chance to make more money as soon as your 3d printer arrives. The prices of printers vary depending on the company you choose from, so make sure you do plenty of research before purchasing. Things to consider when choosing a 3d printer include the print quality, print speed, print volume, how big the printer is, and the noise it makes when printing, amongst other things. 

There are so many useful pieces of tech that you can use as a business owner, so much so, that it can be difficult to decide what to use. Our recommendation is to read the user reviews before deciding what to purchase. If using an app store, you’ll often see a user reviews section, alternatively, companies may be listed on Trustpilot. 

We hope our guide on useful tech has given you some inspiration on what to use or buy as a business. On top of our three suggestions, with a quick Google, you’ll find a myriad of additional things to choose from. Make sure you are regularly looking into the different pieces of tech coming out, as the technology industry is constantly changing – we wouldn’t want you to miss out. 

Are there pieces of tech that your business cannot operate without? Which of the above three suggestions did you find most useful? Is there anything you would like to share that will benefit our readers? Let us know in the comment box below, we would love to hear from you. 

Continue Reading

Business

Fillings the Gaps: Enhancing Efficiency in Your Business

Published

on

Business success often hinges upon recognizing and rectifying any inadequacies within an organization’s practices and rectifying these gaps to enhance efficiency, productivity, and ultimately profit.

Photo by Per Lööv on Unsplash

Identifying the Gaps 

The initial step to improving your business operations involves conducting an honest evaluation of existing systems and protocols – known as gap analysis – so as to identify any areas in which it’s not performing optimally – such as talent acquisition, supply chain management, technology adoption or customer service. Tools like SWOT (Strengths Weaknesses Opportunities Threats) analysis or conducting employee and customer surveys may provide invaluable insights. But gaps don’t represent failure; rather they provide opportunities for growth and change.

Addressing the Gaps through Business Owners Insurance

Once you’ve identified any holes within your organization, the next step should be a deliberate plan for how best to fill them – one way might be through business owners insurance. This insurance policy provides comprehensive protection from various risks including property damage, liability claims and business interruption. Should any gaps develop in your risk management strategies, this coverage could step in to help mitigate potential losses and help safeguard against them. If your business has identified gaps in its coverage for unexpected events such as natural disasters, fires or theft, a business owners insurance policy provides essential coverage. It ensures continuity in operations even in the face of unpredictable incidents. Similarly, this policy offers coverage if there is an inadequacy in protecting your business against legal claims or lawsuits. While insurance cannot completely remove risks from business operations, it provides a safety net that can help businesses recover faster and more efficiently while giving peace of mind while freeing you to focus on core operations.

Fill the Gaps through Training and Development

Training and development investments can also be an effective strategy to address gaps within your business. If the gaps lie in skills or knowledge, a tailored training program can equip your employees with the expertise to overcome these hurdles. If there’s an absence in your customer service department, implementing comprehensive customer service training could prove beneficial – not only would it improve quality service delivery but also increase customer loyalty and satisfaction. Likewise, if there’s an inconsistency in how software or technology is being utilized, proper technical training can improve productivity and efficiency. A business that prioritizes employee development is one that embraces change and innovation. Training can not only address knowledge gaps but also prepare your organization for future challenges and growth opportunities.

Filling Gaps Through Strategic Partnerships

Strategic partnerships can play an invaluable role in filling any gaps within your business, whether that means finding missing employees or filling any holes caused by incompetence or poor planning. Such partnerships can enhance your capabilities, provide access to resources or markets otherwise unavailable, and be an avenue for innovation and expansion. If there’s an existing gap in your product offerings, forming a partnership can help provide more comprehensive solutions to customers. Furthermore, expanding geographical reach may require joining forces with another business in that region to increase presence. Strategic partnerships can also be an invaluable way to stay competitive by giving you access to cutting-edge technologies or industry insights. However, for this type of partnership to work successfully it requires careful planning, clear communication, mutual respect and an overarching goal for its success.

Filling gaps in your business is an ongoing and iterative process that demands proactive thinking, acceptance of change, and dedication to continuous improvement. By addressing these gaps you’re not only increasing profits but also setting yourself up for future success and growth.

Continue Reading

Business

Building Better B2B Business Relationships: 4 of the Most Essential Approaches

Published

on

The world of business is all predicated on building great relationships. In the B2B sector, we need to build long and lasting relationships which are often the foundation for successful partnerships, collaborations, and growth. But how can we all build these better B2B business relationships? Let’s explore.

Streamline the Right Services

Efficient and convenient payment processing is an often overlooked aspect of building a better B2B relationship, but if you can offer a variety of payment options that cater to your partner’s preferences, whether it’s traditional methods or modern options, this will demonstrate your commitment to their needs. It’s about making sure that you are competitive but also provide a variety of solutions to meet their demands, and the web payment service from PayTrace provides many ways to meet most businesses’ needs. There are other practices that we can integrate, for example, prompt invoicing and encouraging electronic payments. Electronic payments are more eco-friendly and more secure, and this will highlight how dedicated we are to the bigger picture.

Effective Communication in Every Single Way

Effective communication is always going to be the cornerstone of any successful business relationship. Practices such as clear and transparent communication by sharing important information and changes promptly, while also paying close attention to your partner’s needs, concerns, and feedback, will demonstrate how committed you are to understanding their perspective. Additionally, we should discuss ongoing projects and address any issues with regular check-ins. Communication is not just about making the impact at the time we contact them, but about building that ongoing relationship over months and years.

Consistent Value

Consistently delivering value for any client or customer is critical. But in terms of solidifying B2B relationships, we must prioritise reliability. We need to honour agreements, meet deadlines, and ensure that our offerings are high quality but also look at those times when we underpromise and over-deliver. The element of surprise is critical, and we can provide added value with personalised solutions in so many ways, which is absolutely essential for building any relationship in the modern world.

Pexels.com

Look to the Long Term

When we are building a B2B relationship, we must focus on fostering long-term partnerships. Approaching our relationships as collaborations rather than transactions is one great way to change our mindset here. Mutual growth should always be the goal, and when we look at creating successes that benefit both sides of the equation, this is going to demonstrate our ability to be trustworthy businesses, but also it will give them far better faith in our abilities because we’re not going to pull the (metaphorical) rug out from underneath them and leave. What’s more, rewarding partners with loyalty programs like access to new offerings but also learning to embrace innovation and including them in the journey shows just how much you value them. Co-development projects or joint marketing initiatives are other ways to ensure that you are building those long-term relationships.

Building those relationships is a multifaceted endeavour and when it comes to building any relationship it’s always about trust, transparency and the shared commitment, so make sure that you can demonstrate all of those.

Continue Reading

Trending

error: Content is protected !!